Be-Active Ltd


Terms and Conditions

Availability
All products are usually held in stock.

However, if temporarily out of stock, we will contact you before proceeding with the order.
Shipping Costs
Delivery is free to an address in the UK.

Shipping costs for delivery outside the UK are shown below:

Order value UK Europe Outside Europe
1.00 - 24.99 Free 1.25 2.65
25.00 - 49.99 Free 2.70 5.65
50.00 - 99.99 Free 4.25 8.35
100.00 + Free POA POA
Delivery/Dispatch
Goods are usually dispatched within 2-3 working days.

If an item is not in stock we will contact you before proceeding with the order.
Returns Policy
In the unlikely event that the goods you receive are faulty we will be happy to replace or refund them within the warranty period.

Please notify us in writing of the problem you have encountered and your wish to return the goods.

The goods must then be returned at the customer's expense, taking care that they are not damaged in transit. If found to be faulty, any postal charges incurred will be re-imbursed.

It is advisable to send returns by recorded delivery, as we cannot be held responsible for items that go missing in the post.

On receipt, we will examine the goods and if found to be faulty will replace or refund them accordingly. We will endeavour to do this as soon as possible.

The warranty does not cover faults caused by accident, neglect, misuse, normal wear and tear or the battery.
Waste Electrical And Electronic Equipment (WEEE) Directive

WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) DIRECTIVE

In accordance with the Waste Electrical and Electronic Equipment (WEEE) Directive, Be- Active Ltd offer customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.

Customers must return their WEEE item to us within 28 days of purchasing their new item.
Privacy
Be-Active Ltd respects and is committed to your privacy. We will keep any customer information provided strictly confidential.

We will not under any circumstances sell, distribute or transfer your data to any other company.


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